Returns and Refunds Policy
At Kaaf Personal Care, we strive to ensure every customer is delighted with their purchase of our perfumes and cosmetics. If you are not completely satisfied, we are here to help.
General Return Pointers
Eligibility Window: You have 7 days from the date of delivery to initiate a return or exchange.
Condition: Items must be returned in their original, unused, and sealed condition. Cosmetics and perfumes that have been opened, used, or tested will not qualify for a return or refund unless the return is due to damage or an incorrect item received.
Proof of Purchase: All returns must be accompanied by the original invoice or order confirmation.
Return Procedure
To ensure your return is processed quickly and accurately, you must follow the steps below:
- Download the Form: Download, print, and fill out our official Refund & Exchange Form completely.
- Inclusion: You must include the fully completed, printed Refund & Exchange Form along with the item(s) you are returning. Items received without a form may experience significant delays or be rejected.
- Shipping Address: Please ship your return package to the following address.
Kaaf Personal Care – Returns Department Placeholder Address (To be updated later)
Shipping Fees and Costs
Customer Responsibility: The customer will bear the full shipping fee and cost of sending the goods back to [Your Business Name] (Kaaf Personal Care). We recommend using a traceable courier service as we cannot be responsible for items lost during return transit.
Original Shipping: The original shipping fees paid on your order are non-refundable.
Refund Processing & Timeline
Processing Time: Once your returned package is received by our Returns Department, it will take up to 14 working days for the inspection and refund process to be completed.
Notification: Once the refund is successfully issued, you will be notified promptly through your registered email address and mobile number.
Refund Method: In the case of an accepted return, the accepted amount will be transferred exclusively to the bank account details provided by you on the Refund & Exchange Form.
Right to Accept or Reject Claims
Inspection and Decision: [Your Business Name] reserves the absolute right to inspect the returned goods and to accept or reject your refund or exchange claim based on the condition of the items and the compliance with this policy.
Rejection: In case your claim is rejected (e.g., item is used, seal is broken, or returned past the window), the company will ship the good(s) back to the address on your order. You will receive the Rejection Notice Tear-Off Section from the Refund Form detailing the reason for rejection and any next steps.